Policies

PAYMENT POLICY: A $100 nonrefundable down payment is required to reserve your event date and time. We accept a valid credit/debit card, cash or check. The balance is to be paid in full, upon arrival, on the day of your event.

CANCELLATION/REFUND/RESCHEDULE POLICY:
Events canceled prior to the scheduled event will be refunded in full ***less the down payment***.
We will make every effort to postpone/reschedule your event, with no penalty, to another date should cancellation be necessary.

TRAVEL SURCHARGE:
Our primary service area is a 30 mile radius of NAYLOR, GA. (zip 31641). We also service an area outside our primary area, but must add a fuel surcharge fee when we travel to the secondary area.

BAD WEATHER:
The ELITE GAMING Game Truck trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm or other strong weather event) please contact us to begin the rescheduling process.

SUPERVISED CHILDREN:
ELITE GAMING Game Truck is recommended for children 8 years old and over. ELITE GAMING does require a responsible adult, parent or guardian to be on property and within contact of the game coach should a need to contact them arise.

ALCOHOL/DRUGS:
You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking where our safety or equipment is threatened. Drugs of any sort will not be tolerated in or around the ELITE GAMING Game Truck equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

DAMAGE/INJURY:
Neither ELITE GAMING Game Truck nor any of its employees shall be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, ELITE GAMING Game Truck reserves the right to charge the client's credit card for damages to the trailer or equipment resulting from the careless or willful damage of the clients amnd guests. Neither ELITE GAMING Game Truck nor its employees assume any responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host.

FOOD/DRINK:
ELITE GAMING Game Truck does not allow any food or open containes into the video game theater. Please have your guests consume them outside of the trailer prior to entering.

PICTURES:
While your party is in effect the Game Coach may be taking pictures of the party from inside the trailer. We may use these photos on our Facebook page and/or our web site. If you do not want our Game Coach taking these pictures or posting them on the Fan Page please contact us prior to the party or let the Game Coach know immediately upon our arrival. This is a service we provide to our guests so they can be sure to capture their party as it happens.

TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.

OUR TRUCK/TRAILER:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally, our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.

VIDEO GAME RATINGS:
ELITE GAMING Game Truck will not play any T rated or higher game in the video game theater without authorization from the client prior to the party/event or adult approval at the time of the event. If you wish to have a T rated game or higher at your party/event please contact us, indicating the game you prefer or let the Game Coach know as soon as you can after he gets there.

By Submitting Payment you agree to these terms.





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